Weight measurement per day
Below is general guidance on the number of bags per month based on dogs weight:
Please note feeding guidelines vary according to weight and lifestyle.
Please allow 2-5 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your order's package ships.
Your order's shipping fee will be determined by the estimated required weight and dimensions to ship the items in your order.
We are pleased to offer standard and expedited shipping for USA orders.
Standard Shipping: $8
Standard Heavy Shipping: $25
For expedited shipping options, you are able to preview the cost of shipping at checkout prior to placing your order.
Most orders within the USA shipped with standard shipping are delivered within 2-5 business days from when they are shipped.
Most expedited shipping options provide an estimated delivery time of 1-3 business days depending on the expedited shipping option selected at checkout.
We are pleased to offer shipping worldwide on maxbone.com
Please find our international shipping costs below:
Canada (Standard Shipping) - $25
Canada (Heavy Shipping) - $45
International (Standard Shipping) - $45
International (Heavy Shipping) - $55
Most international orders are delivered within 7-10 business days from when they are shipped.
maxbone does not cover taxes or duties for international shipping. The customer is responsible for any import fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.
Only one promo code is applicable at checkout per order. For this reason, promo codes for discounts, BOGO, free shipping, max Rewards coupons, store credit and/or gift cards may not be combined.
We recommend placing your order utilizing your preferred promo code.
If you are having difficulties with redeeming a promo code at checkout, please reach out to our Customer Experience team at info@maxbone.com.
If possible, please include a screenshot of the items in your shopping cart and any error messages that appear upon attempting to redeem your desired promo code.
After you’ve added items to your cart and proceed to checkout, enter your gift card info into the “gift card or discount code” section to apply to your order.
Yes! We offer virtual gift cards through our website. They are sold in specific increments of $25, $50, $100, $200 or $300. The gift card will be sent to the email entered at checkout. If you wish to purchase a gift card for a custom amount, please contact us at info@maxbone.com.
If for any reason your order doesn't work out, you may submit a return request within 14 days of receiving your order.
All items must be returned unworn, undamaged, unaltered, and unused, with their original maxbone tags attached.
For more information regarding returns and exchanges, please see below:
https://www.maxbone.com/pages/returns-exchange
For orders within the USA, you may utilize the automated portal at max-bone.loopreturns.com to process an exchange, store credit or refund.
For international orders, please ship your return package to our return address and provide our Customer Experience team with your return tracking information.
For more information regarding returns and exchanges, please see below:
https://www.maxbone.com/pages/returns-exchange
We stand behind the quality and safety of our products!
We offer a limited one-year warranty on our carriers, beds and walk accessories which covers any manufacturer defects such as stitching and hardware. This does not cover items that have deteriorated due to misuse, chewing/biting, or over time with regular use and wear.
To submit a warranty claim, please reach out to our Customer Experience team at info@maxbone.com along with your order details and an image or video of the defective product.
After order has been placed, promo codes cannot be applied. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.
All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.
We're sorry to hear this has happened with your order!
If you have purchased MonkProtect insurance, you may submit a claim by visiting https://app.monkprotect.com/login/
For orders that do not have MonkProtect insurance, please reach out to our Customer Experience team at info@maxbone.com
We're sorry to hear this has happened with your order!
If you have purchased MonkProtect insurance, you may submit a claim by visiting https://app.monkprotect.com/login/
For orders that do not have MonkProtect insurance, please reach out to our Customer Experience team at info@maxbone.com
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s details - security code, expiration date, and billing address – match what you’ve entered into our system. If you’re still having difficulty, it’s best to check with your card issuer before trying again. If none of these apply, please contact info@maxbone.com. We’re happy to help!
In order to determine the best size and fit for your pet, we always recommend measuring them for their neck girth, chest girth, back length and chest length. To do so, you will simply need a measuring tape or string and ruler.
Please note that sizes may vary depending on the product. Once you have obtained the necessary measurements, we recommend referring to the sizing chart and measurement specs on the specific product’s page you were interested in.
For additional sizing and measurement references, please find some of our models and their sizing below:
https://www.maxbone.com/pages/sizing-measurements
Please store bags in a cool, dark place (like a pantry). We use no preservatives in any of our products. Once a product has been opened, we recommend consuming within 30 days.
Our recipes were formulated by a Ph.D. veterinary nutritionist and evaluated by a team of veterinarians. Our recipes are complete and balanced for all life stages according to the nutritional levels established by AAFCO.
The meats for mb eats raw dog food products are raised without added hormones or antibiotics. We are proud to source U.S.A. farm-raised, pasture-fed, free-run, and wild-caught ingredients.
You can learn about all of our products on their individual product pages.
If you have additional questions about a specific product, please contact our Customer Experience team at info@maxbone.com.
We try to keep our classics in stock year-round. For our seasonal items, we cannot guarantee they will be restocked.
For any products currently out of stock, you may visit the product's page, select your desired size and color, and select the Notify Me option. You will receive an e-mail notification once the product has become available on maxbone.com
We ship meals on a recurring, but flexible basis to ensure you never run out of food or have more than needed! When it comes to subscription, you're in control. you’ll have the ability to adjust deliveries at any time on our customer portal. We'll also send you a reminder email 3 days in advance of upcoming shipments, and a confirmation email with tracking information once an order processes – no surprises here.
You may adjust the products, quantity, frequency, billing, shipping and/or place a rush order in your subscription by logging in to your maxbone.com customer profile and accessing the Recurring Subscription tab.
